California Residents
Privacy Statement for California Residents
This Privacy Notice for California Residents applies solely to individuals who reside in the State of California (“consumers” or “you”) and who visit or interact with RightWell.com and related services operated by RightWell, Inc. (“RightWell,” “we,” “us,” or “our”).
This notice supplements the information contained in our general Privacy Policy and is provided to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Any terms defined in the CCPA or CPRA have the same meaning when used in this notice. (California Attorney General)
1. Information We Collect
RightWell collects information that identifies, relates to, describes, references, or could reasonably be linked with a particular consumer or device (“Personal Information”).
Within the last twelve (12) months we may have collected the following categories of personal information:
A. Identifiers
Examples include:
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Real name
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Email address
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Phone number
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Mailing address
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IP address
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Account username
B. Customer Records Information
Examples include:
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Billing address
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Shipping address
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Payment details (processed via secure payment processors)
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Purchase history
C. Internet or Network Activity
Examples include:
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Browser type
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Device type
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Website usage data
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Cookies and tracking technologies
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Interaction with website features
D. Commercial Information
Examples include:
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Products purchased
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Subscription services
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Order history
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Customer service interactions
E. Health or Wellness Information
If you complete health questionnaires or telehealth assessments through RightWell services, limited wellness information may be collected to determine eligibility for services.
Some health-related information may be subject to HIPAA or other healthcare privacy laws and may not fall under the CCPA where those laws apply.
2. Sources of Personal Information
We collect personal information from the following sources:
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Directly from you when you create an account or place an order
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Telehealth intake forms and wellness assessments
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Customer service communications
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Cookies, analytics tools, and website technologies
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Third-party service providers (payment processors, logistics partners, telehealth providers)
3. How We Use Personal Information
RightWell may use personal information for the following purposes:
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To provide telehealth services and wellness programs
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To process orders and deliver supplements or products
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To create and manage customer accounts
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To provide customer service and support
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To send transactional communications
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To improve website functionality and user experience
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To comply with legal obligations and regulatory requirements
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To detect and prevent fraud or misuse
4. Sharing of Personal Information
RightWell may disclose personal information to the following categories of third parties:
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Payment processors
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Telehealth providers and licensed medical professionals
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Shipping and logistics partners
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Analytics providers
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Marketing and advertising partners
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Technology service providers
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Legal or regulatory authorities when required
RightWell does not sell personal information for monetary value. However, certain sharing of data with advertising partners may be considered “sharing” under California privacy laws.
5. Your California Privacy Rights
If you are a California resident, you have the following rights:
Right to Know
You may request information about:
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Categories of personal information collected
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Sources of the information
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Business purposes for collecting it
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Categories of third parties with whom it is shared
Right to Access
You may request a copy of the personal information we have collected about you.
Right to Delete
You may request that we delete personal information collected from you, subject to certain legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt-Out of Sale or Sharing
You may request that we do not sell or share your personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information
You may request limits on the use of certain sensitive data.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
6. Exercising Your Rights
To submit a request regarding your California privacy rights, you may contact us using one of the following methods:
Email: privacy@rightwell.com
Website: https://rightwell.com/privacy-request
Mail:
RightWell, Inc.
[Insert Company Address]
You may also designate an authorized agent to submit requests on your behalf.
We may need to verify your identity before processing certain requests.
7. Data Retention
RightWell retains personal information only for as long as necessary to fulfill the purposes outlined in this notice, including:
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Providing services
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Complying with legal obligations
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Resolving disputes
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Enforcing agreements
Retention periods may vary depending on the type of information and regulatory requirements.
8. Updates to This Notice
RightWell reserves the right to update this California Privacy Notice at any time. When we make changes, we will revise the “Last Updated” date and publish the updated notice on our website.
If you have questions about this notice or our privacy practices, please contact:
