Privacy Policy

Effective Date: September 12, 2026
Last Updated: September 12, 2026

Prescribey, Inc. d/b/a RightWell Primary Office: 3211 Cahuenga Blvd West, Ste 103 Los Angeles, California Email: help@rightwell.com Phone: 1-800-634-2814

This Privacy Policy describes how Prescribey, Inc. d/b/a RightWell ("RightWell," "we," "us," or "our") collects, uses, discloses, and protects information when you visit RightWell.com, create or use a RightWell account or patient portal, communicate with us, or otherwise use services made available through RightWell (collectively, the "Services").

Your privacy is important to us. Because our Services may involve health-related information, we take the privacy and security of your information seriously.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. About RightWell

RightWell operates a technology-enabled platform designed to help individuals access health and wellness services, including telehealth services where available.

Depending on the service requested, healthcare services may be provided by independent licensed healthcare professionals or medical groups. Prescription medications, when medically appropriate, may be dispensed by independent licensed pharmacies.

RightWell does not guarantee that a healthcare provider will issue a prescription or determine that any particular treatment is appropriate.

Certain information collected through the Services may constitute protected health information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") when it is created, received, maintained, or transmitted on behalf of a HIPAA-covered entity or business associate.

Where HIPAA applies, PHI will be handled in accordance with applicable HIPAA requirements and any applicable Notice of Privacy Practices. If there is a conflict between this Privacy Policy and an applicable Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices will govern with respect to that PHI.

2. Information We Collect

The information we collect depends on how you interact with RightWell and which Services you use.

Information You Provide Directly

We may collect information such as:

• Name
• Email address
• Telephone number
• Mailing and billing address
• Date of birth
• Account credentials
• Gender or sex-related information where relevant to the Services
• Identification or identity-verification information
• Payment and transaction information
• Communications with RightWell
• Customer support requests
• Survey and questionnaire responses
• Marketing preferences
• Any other information you voluntarily provide

Health and Medical Information

When you seek healthcare or telehealth services, you may provide health-related information, including:

• Medical history
• Current or previous health conditions
• Symptoms
• Allergies
• Current and previous medications
• Prescription information
• Treatment history
• Height and weight
• Laboratory information
• Photographs or documents submitted for clinical evaluation
• Healthcare questionnaires
• Information regarding treatment eligibility
• Communications with healthcare professionals
• Other information relevant to evaluating or providing healthcare services

Health information may be collected by RightWell or directly by healthcare providers, pharmacies, laboratories, or other healthcare partners involved in providing your requested services.

Payment Information

When you make a purchase or payment, payment information may be processed by third-party payment processors.

RightWell may receive information regarding your transaction, such as the amount paid, payment status, payment method type, transaction identifier, and billing information.

We generally do not directly store complete payment-card numbers when payment information is processed by a third-party payment processor.

Information Collected Automatically

When you access RightWell.com or use our Services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Pages viewed
• Referring and exit pages
• Date and time of visits
• Approximate location derived from IP address
• Website interactions
• Session information
• Cookies and similar technologies
• Diagnostic and performance information

We use this information to operate, secure, analyze, and improve the Services.

3. Cookies and Similar Technologies

RightWell may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate and improve our Services.

These technologies may be used for purposes including:

• Maintaining user sessions
• Remembering preferences
• Authenticating users
• Detecting fraud and security threats
• Measuring website performance
• Understanding how visitors use our Services
• Improving website functionality
• Measuring marketing effectiveness
• Providing advertising where permitted by applicable law

Where required by law, we will obtain consent before using certain non-essential cookies or technologies.

You may also be able to control cookies through your browser settings or through privacy controls made available on our website.

We do not intend to use advertising technologies to disclose PHI to advertising platforms in a manner prohibited by applicable law.

4. How We Use Information

We may use information we collect to:

• Provide and operate the Services
• Create and manage accounts
• Connect users with healthcare providers
• Facilitate telehealth consultations
• Facilitate prescription and pharmacy services when appropriate
• Coordinate laboratory or diagnostic services
• Process transactions
• Verify identity
• Communicate regarding appointments, orders, prescriptions, treatment, or account activity
• Provide customer support
• Send service-related notifications
• Prevent fraud, abuse, and security incidents
• Maintain and improve our website and technology
• Analyze usage and performance
• Develop new products and services
• Maintain records
• Comply with legal and regulatory obligations
• Enforce our agreements and policies
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted by law
• Carry out other purposes disclosed to you when information is collected

Where required, we obtain appropriate consent or authorization before using information for a particular purpose.

5. How We Disclose Information

We may disclose information to third parties when reasonably necessary to provide the Services, operate our business, or comply with applicable law.

These parties may include:

Healthcare Providers

Information may be disclosed to physicians, nurse practitioners, physician assistants, medical groups, and other licensed healthcare professionals involved in evaluating or treating you.

Pharmacies

Information necessary to process, dispense, fulfill, and deliver prescriptions may be provided to licensed pharmacies and their service providers.

Laboratories and Healthcare Service Providers

Where applicable, information may be disclosed to laboratories, diagnostic providers, healthcare facilities, or other entities involved in your care.

Technology and Service Providers

We may use vendors that provide services such as:

• Website hosting
• Cloud infrastructure
• Patient portal technology
• Telehealth technology
• Identity verification
• Communications
• Email
• SMS
• Customer support
• Analytics
• Fraud prevention
• Cybersecurity
• Payment processing
• Shipping and fulfillment

These providers may access information only as necessa