Contact

We're Here to Help

Have a question about your order, subscription, or products? Our RightWell support team is here to assist.

Whether you need help with shipping, billing, product information, or your wellness program, we’ll make sure you get the support you need quickly.

Our goal is simple: help you stay on track with your health journey.

Customer Support

📧 Email Support
help@rightwell.com

Our team typically responds within 1 business day.

📞 Phone Support
1-800-634-2814

Monday – Friday
9:00 AM – 6:00 PM EST

Contact RightWell

We’re here to help.

If you have questions about your RightWell account, billing, services, appointments, or general support, please contact our team using the information below.

Customer Support

Prescribey, Inc. d/b/a RightWell

Primary Office:
3211 Cahuenga Blvd West, Ste 103
Los Angeles, California

Telephone:
1-800-634-2814

Email:
help@rightwell.com

For the fastest assistance, please include your name and a brief description of how we can help.

Please do not include sensitive medical information in a general email unless specifically instructed to do so through a secure communication method.

Questions About Your Care

Questions concerning diagnosis, treatment, prescriptions, medication instructions, side effects, or other clinical matters should be directed to your licensed healthcare provider through the appropriate patient communication channel.

RightWell provides technology and administrative support and does not make independent medical decisions.

Medical Emergencies

RightWell is not an emergency medical service.

If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

Do not use email, customer support, or website messaging for emergency medical situations.

Billing and Account Questions

For questions regarding:

  • Your RightWell membership;
  • Subscription billing;
  • Payment issues;
  • Account access;
  • Cancellation requests;
  • Refund questions; or
  • General customer service,

please contact:

Telephone: 1-800-634-2814
Email: help@rightwell.com

Questions About Our Terms and Policies

If you have questions, concerns, complaints, or suggestions regarding our:

  • Terms and Conditions;
  • Privacy Policy;
  • Legal Notice;
  • Website policies; or
  • Other RightWell administrative matters,

please contact:

Prescribey, Inc.
3211 Cahuenga Blvd West, Ste 103
Los Angeles, California

Telephone: 1-800-634-2814
Email: help@rightwell.com

Legal Notices

Any formal legal notice required or permitted under RightWell’s Terms and Conditions must be sent to:

Prescribey, Inc.
Legal Notices Only
1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801

Important: The Wyoming address is designated for formal legal notices only.

It is not RightWell’s primary office, customer-support address, patient-support address, or general correspondence address.

Sending ordinary customer-service correspondence to the Wyoming legal-notice address may delay our ability to respond.

Copyright / DMCA Notices

Copyright infringement notifications and counter-notifications should be directed to:

ATTN: Copyright Agent
Prescribey, Inc.
Designated Copyright Agent — Legal Notices Only
1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801

Telephone: 1-800-634-2814
Email: copyright@rightwell.com

Response Times

Our team will make reasonable efforts to respond to customer-support inquiries as promptly as possible.

Certain matters may require additional time if they involve a healthcare provider, pharmacy, laboratory, payment processor, technology provider, or another independent service provider.

RightWell

Prescribey, Inc. d/b/a RightWell
Primary Office: 3211 Cahuenga Blvd West, Ste 103, Los Angeles, California
Telephone: 1-800-634-2814
Email: help@rightwell.com